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Return Policy Overview

At New-Gen Automation Limited, we aim to make the return process as straightforward as possible. You can receive a full refund for items returned within 30 days of the order date, provided the product is unused, unopened, and in its original factory packaging, including all original documentation and accessories.

How to Initiate a Return

To start a return, please contact us at manskiwong@cambia.cn or call +8618030205725. Our team will provide detailed instructions to guide you through the return process smoothly.

Shipping and Handling Fees

Please note that customers are responsible for all outbound and return shipping costs, as well as any handling fees related to the return. These fees are non-refundable and will be deducted from the refund amount.

Refund Processing

Once we receive the returned item, refunds are typically processed within 5-7 business days. Please keep in mind that shipping, handling, and associated charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will work with you to either arrange a replacement or issue a refund, depending on the situation and your preference. Your satisfaction is our priority.

Special Circumstances

Exceptions to our refund policy may apply in specific situations. For more detailed information, please refer to the full refund policy available on our website.

Need Assistance?

If you have any questions or require further assistance, our customer service team is here to help. Please don’t hesitate to reach out to us at any time.