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Shipping Methods

At New-Gen Automation Limited, we partner with trusted carriers such as FedEx, DHL, UPS, and BRE to deliver your orders safely and promptly. If you have an account with any of these carriers, we are happy to coordinate delivery through your preferred provider. Additionally, we offer free delivery services to Chinese freight forwarders for added convenience.

Delivery Time

We prioritize efficient shipping to minimize delays. Orders are typically processed and dispatched within 1-3 business days upon payment confirmation. For orders with a specified delivery time in the quote, we adhere strictly to the quoted timeframe to meet your expectations.

Warranty

All new and original products include a standard one-year warranty, ensuring quality and reliability. This warranty allows our customers to shop with confidence, knowing they are receiving dependable products.

Payment Terms

We operate on a 100% T/T (bank transfer) payment before shipment policy. For items requiring a lead time, a 30% deposit is required upfront, with the remaining 70% balance payable before shipment. Customers with agents in China may contact us to explore RMB transfer options for added flexibility.

Logistics Operations

Our logistics operations are strategically based in Xiamen and Hong Kong, China. These locations, combined with our extensive network and streamlined processes, enable us to deliver products efficiently across the globe. We continually refine our logistics practices to adapt to our customers' evolving needs, ensuring a seamless experience from order placement to delivery.

We are dedicated to providing reliable and efficient shipping solutions for all our customers. Should you have any questions or specific requirements, feel free to reach out to our team for assistance.